1. Who is the Data Controller?
The data controller for the processing of personal data relating to the different processes involved in the management of users, customers and prospective customers, collaborators and suppliers is EUROPRALINÉ, S.L., with registered office at Autovía A-62, km 90, 34208 San Isidro de Dueñas (province of Palencia, Spain) and CIF (Tax ID) B34262105.
For the purposes of our data protection policy, the contact phone number is 979 770 413 and the contact email is lopd@trapa.com.
We also inform you that, in the processing of data relating to the management of Users, Customers and Suppliers, there are no joint controllers.
2. What type of data do we hold about you and how have we obtained it?
The categories of personal data that EUROPRALINÉ, S.L. processes about its customers and suppliers are:
- Identification data.
- Postal or email addresses.
- Commercial information.
- Financial and transaction data.
- Image.
Under no circumstances do we process specially protected data.
All the data mentioned above has been obtained either directly from you through the submission of a commercial offer, contractual proposal, etc., or from your company when you provided us with the identification data and other information necessary to carry out the object of the contractual relationship between the parties. It is your or your company's obligation to provide us with updated data in the event of any change.
With regard to data from job applicants, we have obtained your data either by your submission of a CV or by the receipt of your application through the services of a job portal. In the latter case, you have authorised the transfer of your data to our company by entering your CV details in the job portal.
3. How long will we keep your data?
Personal data relating to natural persons linked to prospective customers, customers and suppliers that EUROPRALINÉ, S.L. collects through the various contact and/or information collection forms will be kept for as long as the data subject does not request its deletion.
Data provided by our customers and suppliers will be kept for as long as the commercial relationship between the parties is maintained, always respecting the minimum legal retention periods applicable to each matter.
In any event, EUROPRALINÉ, S.L. will keep your personal data for the period of time that is reasonably necessary, taking into account our needs to respond to issues that may arise, solve problems, make improvements, activate new services and comply with the requirements of applicable law. This means that we may keep your personal data for a reasonable period of time even after you have stopped using our products or this website. After this period, your personal data will be deleted from all EUROPRALINÉ, S.L. systems.
4. For what purpose and on what legal basis do we process your data?
At EUROPRALINÉ, S.L. we process the data provided by interested parties in order to manage various activities arising from specific procedures carried out in the areas of sales, after-sales service, supplier management, candidate management, service quality, etc. To this end, we will use your data to carry out some of the following actions, relying on the corresponding legal basis:
| Purpose of processing | Legal basis |
|---|---|
| Accounting, tax, administrative and commercial management of customers. | Performance of (pre-)contract; Regulatory obligation. |
| Management of information requests received through the website form. | Consent of the data subject. |
| Access control to the facilities. | Legitimate interest of the controller. |
| Declaration of compliance with health requirements for access to the plant. | Consent of the data subject; Legitimate interest of the controller. |
| Tax, accounting and administrative management with suppliers. | Performance of (pre-)contract; Regulatory obligation. |
| Exercise of the rights afforded to data subjects by law. | Regulatory obligation. |
| Surveillance and access control to the facilities. | Legitimate interest of the controller. |
| Marketing: commercial actions on our products or services aimed at our customers or at those who have requested information from us in the past, including satisfaction surveys, the sending of commercial information and news about our services and products, etc. | Free and unequivocal consent of the data subject (prospective customers). Withdrawal of such consent may under no circumstances condition the performance of any contract between the parties. Legitimate interest of the company in promoting and marketing products or services similar to those obtained or requested by interested parties in the past. |
With regard to the legal basis referenced, you are obliged to provide your personal data. If you do not provide your personal data, it will not be possible to perform your contract, comply with legal obligations, or fulfil those derived from public authorities.
We will not build commercial profiles based on the information provided and, consequently, we will not make automated decisions about you based on a commercial profile.
5. To which recipients will your data be disclosed?
EUROPRALINÉ, S.L. will never share your personal data with any third-party company that intends to use it for its direct marketing actions, except where you have expressly authorised us to do so. We inform you that we may provide your personal data to Public Administration bodies and competent Authorities in those cases where EUROPRALINÉ, S.L. receives a legal request from such Authorities, or where, acting in good faith, we consider that such action is reasonably necessary to comply with legal proceedings; to answer any claim or legal demand; or to protect the rights of EUROPRALINÉ, S.L., its customers or the general public.
We inform you that your data, or data of third parties communicated by you (spouse, children, etc.), will not be transferred or disclosed to third parties except under legal obligation, the company being the sole party responsible for its processing and custody.
EUROPRALINÉ, S.L. may provide your personal data to third parties (e.g. internet service providers that help us manage our website or perform the contracted services, IT support and maintenance companies, logistics companies, tax and accounting consultancies, etc.). In any case, these third parties must at all times maintain the same level of security as EUROPRALINÉ, S.L. in relation to your personal data and, where necessary, will be bound by legal commitments to keep your personal data private and secure, and to use the information only following specific instructions from EUROPRALINÉ, S.L..
We inform you that our entity does not carry out international data transfers in the area of management of Users, Customers and/or Suppliers.
6. What are your rights as a data subject?
Any person has the right to obtain confirmation as to whether EUROPRALINÉ, S.L. is processing personal data concerning them or not.
In particular, data subjects may request the right of access to their personal data, as well as to receive them in a common, machine-readable format where the processing is carried out by electronic means (right to portability).
Data subjects may also request the right to rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In addition, in certain circumstances, data subjects may request the limitation of the processing of their data, or, in certain circumstances and for reasons related to their particular situation, exercise their right to object to the processing of their data. EUROPRALINÉ, S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims, or in those exceptions established in the applicable regulations.
We likewise inform you that you have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.
We also inform the User that they may exercise the aforementioned rights at any time by writing to us using the contact details set out in Section 1, "Data Controller", of this Data Protection and Privacy Policy of EUROPRALINÉ, S.L., attaching a copy of their ID. Likewise, you may send us an email to lopd@trapa.com.
You will also have the right to lodge a complaint with the Spanish Data Protection Agency, especially if you have not obtained satisfaction in the exercise of your rights.
Agencia Española de Protección de DatosC/ Jorge Juan, 6
28001 – Madrid (Spain)
Tel. 901 100 099 / 912 663 517
7. Data protection of website users
In accordance with the General Data Protection Regulation (EU) 2016/679, EUROPRALINÉ, S.L. informs you that the personal data of Users of the website will be processed for the processing activity indicated in each data collection form on our website by EUROPRALINÉ, S.L.. Such processing of your data will be covered by your own consent. By clicking the "SEND" button, the User consents to the processing of their data by EUROPRALINÉ, S.L..
We likewise inform you that, except under legal obligation or with your express consent, EUROPRALINÉ, S.L. will not transfer your data to third parties.
The User is also informed that they may exercise the rights of access, rectification or deletion of data, as well as avail themselves of other rights recognised in this document and regulated by the General Data Protection Regulation (EU) 2016/679, by notifying EUROPRALINÉ, S.L., Autovía A-62, km 90, 34208 San Isidro de Dueñas (province of Palencia, Spain), email: lopd@trapa.com.
On the other hand, in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, EUROPRALINÉ, S.L. undertakes not to send advertising by email without having first obtained the express authorisation of the recipient. The User may object to the sending of advertising by ticking the corresponding box.
8. Other information of interest about our privacy policy
8.1 Security measures
EUROPRALINÉ, S.L. adopts the security levels required by current European and Spanish data protection regulations, taking into account the state of the art, the costs of application, and the nature, scope, context and purposes of the processing described, as well as the varying risks of probability and severity for your rights and freedoms as a person.
8.2 Processing of minors' data
Under the GDPR (EU) 2016/679 and Spanish Organic Law 3/2018, of 5 December, on Personal Data Protection and Guarantee of Digital Rights, minors over 14 years of age may give their consent to the contracting of information society services, such as registration in a forum, completion of a contact form, etc. However, it shall be the responsibility of EUROPRALINÉ, S.L. to verify the truthfulness of the age indicated by the minor.
The capacity of consent granted to minors over 14 years of age is excepted in those cases where the law requires the assistance of those holding parental authority or guardianship for the celebration of the legal act or business in whose context the consent for the processing is requested.
For the processing of data of minors under 14 years of age, such data collection will always be carried out with the express consent of the parents or legal guardians.
8.3 Changes to our Data Protection and Privacy Policy
EUROPRALINÉ, S.L. may occasionally make modifications and corrections to this Data Protection Policy section for Customers, Suppliers and Users. Please check this section regularly to see the changes that may have been made and how they may affect you.
8.4 Why is it necessary to accept this Data Protection and Privacy Policy?
This Data Protection Policy section for Customers, Suppliers and Users provides you, in an easily accessible way, with all the information necessary for you to know the type of data that EUROPRALINÉ, S.L. holds about its prospective customers, customers and/or suppliers, the purposes pursued, the rights that data protection regulations recognise you as a data subject, and how to exercise such rights. Therefore, by deliberately sending your personal data through our contact channels and/or by starting a commercial relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it to us, or for which national or regional regulations enable us to do so.
In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties, with possible serious consequences when it comes to providing the various services contemplated in the commercial contract entered into with the contracting party.
If you have any questions in relation to this Data Protection Policy section for Prospective Customers, Customers and Suppliers of EUROPRALINÉ, S.L., please contact the company using the address provided in Section 1, "Data Controller", and we will be happy to assist you and answer any additional questions you may have.
9. Applicable law
These Conditions shall be governed at all times by the provisions of Spanish and European legislation on personal data protection and privacy.